In other words, better service = more profit up to a point, and then profit declines with improvements in service.
So instead of giving your customers more, give them what they value.
A wise man rules his passions, a fool obeys them. Publius SyrusGiven the rapid pace of technology, one has to wonder whether or not our brains (and bodies) have been able to keep up with all the new “stimulation” that is available.
|Activity Structure||The rules of the activity itself; what to do with what, where and when|
|Learning Outcome||What the trainer wants the learners to take away from the activity, such as the conclusion that 'teamwork is important'|
|Learning Experience||What the learners have to covertly do or experience in order to achieve the learning outcome|