Thursday, 30 May 2013

A good example of the "black box"

When we model high performers, we need to find out what's going on inside their heads, because you can't tell just by looking at them. We call this the 'black box':

The contents of the black box link together the high performer's perceptions and responses, and are a set of rules which enable the high performer to act in such a way that they achieve outstanding results.

We've recently been modelling high performing mediators and facilitators who have to work with some very strong minded industry representatives in often contentious and confrontational meetings.

A good example of the black box has come up in the way that they prepare. A poor facilitator doesn't prepare for a meeting, so let's set that aside. Both the average and the best facilitators prepare, but the difference comes in what they are thinking as they prepare.

Both the average and best facilitators read the agenda, previous minutes and papers prior to the meeting. But they read them differently, and they think differently while they are reading them.

You can't see them doing it, and when you ask them what they're doing, they both just say "preparing".

Without applying the Genius at Work approach, you'd never know the difference...

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