At the office is a man, I don't really know his role and I don't know his name. He seems to be a combined receptionist, security guard and document checker, and he is remarkable.
Every day, he faces hundreds of people with the same questions and I have never seen him lose patience, even when answering the exact same question individually to three people who were standing next to each other at the desk.
On my 5th visit, I waited my turn at the counter. As he looked at me, he seemed to pause for a moment, then his face exploded into a smile. "Hello mate!", he exclaimed, as if greeting a long lost friend, "Is it that time of year again?"